Job Description

Transportation Support Analyst Location Piney Flats, TN :

Transportation Support Analyst Job Category : Information Technology Requisition Number : BISIN001311 Posting Details Posted: September 12, 2025

Full-Time

Locations Showing 1 location

Piney Flats, TN 37686, USA

Job Details

Description

JOB TITLE: Transportation Support Analyst DEPARTMENT: Public Sector REPORTS TO: Director of Support JOB LOCATION: Piney Flats, TN TRAVEL: 25-50% travel required ESSENTIAL DUTIES & RESPONSIBILITIES:

• Provide front-line technical support for our proprietary software applications via phone, email and remote access in a timely manner to external clients.
• Build and maintain effective relationships with team members, management, in-house software developers and clients.
• Identify, troubleshoot and resolve application issues.
• Communicate and escalate issues that cannot be resolved to the appropriate team member(s).
• Document all reported issues and task details; analyze gathered data.
• Deploy and provide training on software applications to new clients and new versions to current clients.

MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):

• High school diploma or equivalent
• Two (2) years related experience
• Must have a proficient understanding of computer and technical concepts
• Must have strong troubleshooting skills
• Must have strong verbal and written communication skills
• Ability to prioritize workload and manage multiple responsibilities effectively
• Available to work in the Piney Flats office

PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):

• Associate's degree or higher from a college or university is preferred

Qualifications

Education

Required

High School or better.

Job Tags

Full time, Remote job,

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